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CORPORATE TERMS AND POLICIES

In order to guarantee consistency in the delivery of high-quality services in its shipments and operations worldwide, Intramar requires all of its partners to comply with the following policies and procedures.

HIGH QUALITY IS

OUR COMMITMENT

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QUALITY POLITICS

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INFORMATION CONFIDENTIALITY POLICY

The purpose of this document is to define the policy of confidentiality of information regarding the responsible use of technology, documents, data, specifications, methods, processes and in general information related to the corporate purpose and the services offered by the company, which is considered CONFIDENTIAL INFORMATION.

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SLA

This document describes our policies and expectations regarding the totality of international agents and partners that work with Intramar. However, it does not constitute a commercial contract between parties or guarantees any levels of service.

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CODE OF ETHICS AND CONDUCT & ANTI-BRIBERY

Our organization’s code sets out behavior guidelines that must be followed by everybody who is contractually linked to our organization. Such guidelines are translated into a series of mandatory parameters that must be met by all managers, employees, associates, and contractors.

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DATA TREATMENT AND PROTECTION POLICY

In compliance with the Colombian statutory law 1581 of 2012 and the decree 1377 of 2013, this policy is enforced for the protection of personal data, regulating the collection, storage, management, and safeguard of information that is received from clients, employees, providers, and other people, called Owners of the information.

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ENVIRONMENTAL AND SOCIAL RESPONSIBILITY POLICY

This policy contains the guiding principles and values that the organization promotes aiming to minimize any negative impact on the environment and the community in which it operates.

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QUALITY MANUAL

Intramar has an absolute focus and emphasis on achieving the highest quality in the local, national and international logistics operation, in the handling of goods and cargo, and in the prevention of any kind of events that could interrupt the optimal flow of the Supply Chain.

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